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Where are you located?

CHiCE is located in the south-western corner of the beautiful setting of Priory Park. The park is full of rich heritage and is bordered by the Roman City Walls to the north and east of the park and contains Chichester Castle and the Guildhall.

Who can skate?

For all sessions, unless otherwise stated, the minimum age for children to skate is 3 years old. All 3 to 7 year olds must be accompanied onto the ice by an adult (someone 18 years old and above) in skates, with up to a maximum of 5 children per adult. We recommend that children age 7 to 11 are accompanied by an adult although the adult need not be skating.

If you are pregnant, have a heart condition or any serious illness we would recommend you seek medical advice if you are unsure as to whether you can participate.

While anyone skating will need a ticket, CHiCE welcomes everyone. Whether you are with a group who is skating or not, there is lots to see and do at CHiCE and the site is not restricted to skaters only. Entry to the CHiCE site is free of charge.

Who can't skate?

If you are under 3 years old but want to come and join in the fun we have a fabulous festive soft play area for you to enjoy while your accompanying adult relaxes with a coffee and cake from Fenwick’s Cafe and indulge in some tasty Copperpan Fudge! 

Our themed Photo Booth is there for everyone to capture some awesome memories and costs just £1 per photo so don’t forget your change.

What does it cost?

Prices start from £9. Toddlers skate for free with an accompanying adult, family tickets, concessions are also available. Keep an eye on social media for special offers.

How long is the session on the ice for?

Each skating session lasts for 45 minutes on the ice and 15min for skate exchange and session change. Please arrive at the Box Office at least 15 minutes before your session to allow ample time to put your skates on and store belongings.

Is skate hire included in the ticket price?

Yes, skates are included in the price of your ticket.

Can I bring my own skates?

Yes, figure skates and hockey skates are allowed. But the organisers reserve the right not to allow skates deemed to be unsafe. Please be aware that there is no change to the pricing if you bring your own skates

What size skates are available?

Our skate sizes go from a child size 9 through to an adult size 12. Please note skates do not come in half sizes.

Can I book a skate aid?

Yes we have penguin skate aids, available for hire for £5. Due to health and safety we only have a limited number of skate aids available per session, so pre booking is advised as they are available on a first come, first served basis. You can collect and return your penguin at the Skate Exchange area. 

Do you have skate marshals?

Yes. Our Ice Skate Marshals are on the ice rink to monitor safe skating and will assist when possible if you are a novice.

What are your opening times?

Please see our ice rink opening times below. Please note there may be occasions where the rink is closed to the public due to a school group skating or for private functions.

Monday – Thursday: 10am – 8.30pm (final skate session begins at 7pm)

Selected weekdays: 10am – 12pm: Exclusive Toddler Sessions 

Friday – Sunday: 10am – 10.30pm (final skate session begins at 9pm)

Please note: The morning sessions would be recommended for anyone wishing to skate during a quieter period.

The site will be open from 9am every day and will close after the final skating session.  For further information on Christmas Eve or New Year’s Eve, please keep an eye on our social media platforms for regular updates. 

Is the rink wheelchair accessible?

Yes the rink is wheelchair accessible, however you will need to be accompanied by a carer, who will be able to skate free of charge. 

Access for wheelchair users

Upon arrival at the rink our staff will assist you and your companion onto the ice via ramped access.

Should I pre-book a session or can I turn up on the day?

We strongly recommend that all sessions are pre-booked online to avoid disappointment and avoid queues on site at busy periods. Tickets can be printed at home or you can present your QR code at the Box Office for your Boot Vouchers. Tickets can be purchased for future sessions at the Box Office in addition to the website.

Can I change my booking?

Changes may be made subject to availability.  To request a change, please email enquiries@chice.co.uk with your booking reference and the session you’ like to change to. Please allow up to 48hours for changes.  Requests received within 48hours of your booked session may not be processed..

I haven’t received my ticket?

Your ticket will be displayed on the booking confirmation page and a copy will be emailed to you.

Please check your spam mailbox as our email may have gone there depending on the filters you have in place. If you need further assistance, please email our customer service team via enquiries@chice.uk and we will be happy to help.

How do I get there?

Priory Park is located in the heart of Chichester, West Sussex and as such is supported by various public transport links. Chichester train station is a 10-15 minute walk from the park and the map on the following page shows the various bus stops located around the park. 

There are a number of car parks surrounding the city.  Please see the link below with information on the various car parks.

http://www.chichester.gov.uk

Chichester District Council also run a Park & Ride scheme during this time. Please visit the link below for information on the Seasonal Park & Ride scheme.

http://www.chichester.gov.uk/christmas#park

When should we arrive for our session?

Please allow plenty of time before your scheduled session to arrive and pick up skates, we advise everyone to arrive at least 15 minutes before their session begins.

What shall I wear?

To make your visit as enjoyable as possible we recommend warm, comfortable clothing suitable to the weather conditions on the day:

For example; long socks not trainer socks. Trousers or tracksuit bottoms. Thin layers of clothing under a thick jumper or sweatshirt. A waterproof jacket. Gloves, hats and scarves are also recommended. Scarves must be tucked in securely. Please note: ”hoodies” are not permitted to be worn “up” on the ice as they affect your all round vision. On all ice rinks there is a risk of getting wet as there is surface water or if you fall over and have any con-tact with the surface of the ice rink.

Is there somewhere to buy food and drinks at the rink before or after skating?

Yes, we have a wonderful range of stalls serving a selection of food, hot and cold drinks and sweet and treats.

Are there toilets at the ice rink?

Yes, there are temporary toilets at the ice rink or near by permanent toilets in Priory Park, with baby changing facilities.

What to do on arrival

If you have a print at home e-ticket or QR Code on your smart phone, please go directly to the Pre Booked Box Office to check in and collect your boot exchange card.

If you would like to purchase a ticket on the day, please see our team at the Box Office where a member of staff will be happy to assist you. On busier sessions you may have to queue so, please ensure you arrive in time to collect or buy your ticket for the required session, sessions start on the hour.

Once you have checked in or purchased your ticket, you will be given a boot exchange card, take this to the Skate Desk to collect your skates.

Please ensure you read and abide by the terms and conditions of the ice rink. If you are un-sure or need advice please do not hesitate to contact a member of staff who will be happy to help you.

Who can enter the skate exchange area?

Only ticket holders can enter the skate exchange area and Ice Rink.

Where can I put my bag while I skate?

There are lockers within the skate exchange area to store bags whilst you skate. Lockers cost £2 (non-refundable) and we strongly recommend you book in advance. No bags or rucksacks are allowed onto the ice at any time. We do not accept responsibility for any items which are left unattended.

Will I get wet when skating on the rink?

Yes, on all ice rinks there is a risk of getting wet if you fall over and have any contact with the surface of the ice rink.

What if I don’t want to skate?

Our cafe area is home to Fenwicks who will be serving hot and cold drinks and some incredibly tasty cakes and sweet treats!

There is also a wide range of food and drink on offer under the covered seating outside along with a bar and heaters.

There is a viewing area, which is covered and is free of charge for those accompanying skaters.

Can I skate on Christmas Day?

Unfortunately, we are closed on Christmas Day but we are open all other days shown on our website.

Do you cater for parties?

Yes, we can offer a discount on group bookings. (excludes family tickets). Should you want to go all out and take over the entire rink or organise a package deal please contact enquiries@chice.uk

How many adults need to accompany school groups?

For Infants & Juniors (Years 1-6): We recommend 1 adult to every 5 children.

Can I give the gift of skating?

Gift Vouchers are available from the box office, for redemption online or in person.

Will you have skating lessons and classes?

We would love to be able to offer this opportunity. At the moment we are struggling to fit it into our busy schedule but we hope to get something sorted for the future. We will have ice marshals on the rink at all times to help anyone that does fall over.

Will there be any special offers?

Keep checking the news feed on the website. You can also follow us on Instagram, Twitter and like our Facebook page

Any of those will keep you abreast of all ice rink news and any promotions we are running.

Where can I collect lost property?

Lost property will be held at the ice rink. If you think you may have lost something please email enquiries@chice.uk

Is there a bar on site?

Yes, there is a fully licensed bar at the ice rink.  Please be aware that if you are lucky enough to look younger than 25, you will need to bring your photographic ID with you if you intend to buy alcohol.  We adopt the Challenge 25 policy and will ask to see photo ID from anyone who appears to be under the age of 25 and would expect full co-operation in return.  Aggressive or anti-social behaviour towards our visitors or staff will not be tolerated under any circumstances. 

Can I smoke onsite?

No, no visitors, customers, employee or sub-contractor may smoke in the ice rink, any building, temporary structure or similar which is used by them or on the surrounding grounds within 25 feet of entrances, exits, windows that open, and ventilation intakes.

This policy also applies to those using eCigatrettes.

Will there be first aiders on site?

Yes, a first aider will be available to assist as required. There is a first aid treatment room on site. In the event you or a member of your party should need first aid treatment, please alert a member of staff.

What is the Ice rink size and capacity?

18m x 35m allowing a capacity of 180 skaters per session.

If I cannot make it to my booked session, will I get a refund?

No refunds will be made unless our management has found it necessary to close the ice rink due to Health & Safety or technical concerns. If you are unable to make your session and would like to change it, please email enquiries@chice.uk 48hours before your session.

I have further questions that have not been answered here…

Please contact us on Facebook, Twitter or Instagram or alternatively, please email our customer services via enquiries@chice.uk who will be happy to help.